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Information MSC Cruises ships sailing from Miami to the Caribbean with departures from March 14th through April 30th.

March 13, 2020

Dear Valued Travel Advisors,

Once again, on behalf of our entire team at MSC Cruises USA, thank you for your patience, support and commitment during these trying times.

As you know, we are constantly monitoring the COVID-19 coronavirus public health emergency and evaluating our operations on a daily basis.

Given the evolving situation, we will stop operations of our ships sailing from Miami to the Caribbean with departures from March 14th through April 30th. This was a decision that was not taken lightly; however, the health and safety of our guests and crew members is our top priority. In addition, we understand that your clients look forward to their cruise vacations and with the uncertainty that surrounds COVID-19 may be reluctant to travel in the short term. We want to make sure that all our guests are able to enjoy their cruise experience to the fullest.

125% Future Cruise Credit
For all guests impacted by the cancelled Caribbean sailings we are offering a Future Cruise Credit for 125% of the original cruise fare paid. The Future Cruise Credit can be used on any sailing departing before December 31, 2021. Any applicable pre-paid items and government taxes will be refunded to the original form of payment. For your clients who do not use the 125% Future Cruise Credit by December 31, 2021, we will automatically provide a full refund equal to the original amount paid.

While we hope your clients choose to reschedule their cruise for a future date, we understand this may not be the ideal option for all our guests. For clients who choose not to take the Future Cruise Credit, we will provide a refund equal to the original amount paid.

Next Steps
We know that the last few weeks have also been extremely difficult for you as you’re servicing your clients and working to keep up with all the day-to-day changes. To help ease your workload, we’ve worked to make managing the canceled Caribbean sailings as simple as possible.

There’s no need to call us. With call volumes reaching high levels, we’ve created an easy to use online form on MSC Book so that we can collect your client’s booking information and the email address where to send their 125% Future Cruise Credit or confirmation of a refund.

 

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